We offer Free Standard Shipping for all orders. You can also choose Insured Premium Shipping for added protection. Once your order is placed, it will be dispatched within 1-3 business days, and you can expect delivery in 5-9 business days.

After your order is shipped, you will receive a confirmation email with a tracking number. If it doesn't show package availability within 24 hours, please wait an additional 24-48 hours for an update.

If your order hasn't arrived within 30 business days, please contact us, and we'll investigate and resolve the issue promptly.

You can change your shipping address by contacting us before your order is dispatched. Please reach out to our customer support team for assistance.

We currently only ship within the United States.

We have a 60-day return policy. Items must be in the original condition with tags and packaging to be eligible.

You have 60 days from receiving your item to request a return.

Yes, you can return your order for a refund within 60 days of receiving it.

We currently offer refunds rather than exchanges. You can return your item and place a new order.

Yes, you are responsible for the cost of returning the item. However, for damaged, defective, or incorrect items, we cover the shipping and handling.

Once we have received your returned items, allow 1-3 business days for inspection. After your return is approved, allow 5-10 business days for the funds to appear on your statement/balance.

Your payment is secure. We prioritize the safety of your financial information.

We accept various payment methods, including credit and debit cards, Apple Pay, and Google Pay. You can find all of the options available during the checkout process.

We currently do not offer payment plans.

During checkout, there should be a field to enter your discount code. Make sure to apply it before finalizing your order.

If you forgot to apply a discount code, please contact us before your order is dispatched, and we will assist you.

Our store is in US Dollar (USD) currency.

If you encounter any issues with your order, please contact our customer support team at support@auradelux.com or call us at 855-608-2200.

Please contact us as soon as possible before your order is dispatched to request changes or cancellations.

You can reach us via email at support@auradelux.com or call us at 855-608-2200 during our business hours (Monday to Friday, 8:30am to 6pm EST).

We appreciate your feedback! Feel free to email us at support@auradelux.com with your thoughts and suggestions. Your feedback is valuable to us.